Contact a member of our support team. If they need to look your system, they will provide you 4 digits code, enter this code to “Join with a code” text field.
How to start the remote session:
Step 1. Our member of the support team will guide you on this page, after they will provide you with a unique session code. You will then enter the code in “Join with a code” text field and hit Enter button on your keyboard.
Step 2. You will be prompted to download a small virus-free plug-in. If this is your first session and a plug-in is not installed in your system, then click on “Try next option” (Windows Installer Download) inside of the Join Session window. Save a plug-in installer file in any folder, lunch this file once it downloaded, click Yes to make changes on your device, click Yes again if systems asking to verify publisher.
Step 3. With your permission, your support team representative can view your screen and share control of your mouse and keyboard.
Step 4. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.